Privacy Policy
Last updated: 23 July 2026
Mrs. Chapman ('we', 'us', 'our') is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What We Collect
When you use our website, tools, or forms, we may collect: your name, email address, phone number, property address, and details about your intention to buy or sell (timeline, property type, target suburbs, finance pre-approval status).
How We Collect It
We collect this information directly from you when you complete our Get Matched forms, our calculators, or other tools on our site.
How We Use It
We use your information to: connect you with a partner real estate agent or buyer's agent; send you relevant resources and follow-up information; improve our services.
Who We Share It With
We share your information with the partner real estate agent or buyer's agent we match you with, solely for the purpose of contacting you about your enquiry. We do not sell your information to third parties.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us.
How to Complain
If you believe we have breached your privacy, please contact us at office@mrschapman.com.au with details of your concern. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Overseas Disclosure
Some of the tools we use to run our business (such as our customer relationship management platform) may store or process your personal information on servers located overseas, including in the United States. We take reasonable steps to ensure your information continues to be handled in accordance with the Australian Privacy Principles.
Contact Us
office@mrschapman.com.au
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.